• Due to higher than normal call volume, we are currently experiencing delays in returning non-emergency calls. Please note that non-emergency messages and callback requests will be returned as soon as possible. We appreciate your patience. For immediate assistance, please log into the portal to make a payment and view account information. We recently made changes to credit card auto pay. Please log into the portal to update your credit card auto pay settings.
Start Service
Main Menu
Main Menu

Natural Gas Distribution & Infrastructure

Natural Gas Distribution & Infrastructure

Main Menu

Contact Us

Contact Options

Since 1998, SiEnergy has emerged as one of the fastest-growing investor-owned gas distribution utilities in Texas—earning a reputation for safety, reliability and unsurpassed customer service.

We’re here to serve you. If you have questions about your gas bill or service, please contact a SiEnergy representative.

Customer Service Center

Business Hours (Excluding Holidays)
Monday – Friday 8:00am – 5:00pm CST

(888) 468-7007, Option 3
(281) 778-6250, Option 3
customerservice@sienergy.com

Builder Services

(888) 468-7007, Option 4
(281) 778-6250, Option 4
builderservices@sienergy.com

24-Hour Emergencies

(888) 468-7007, Option 1
(281) 778-6250, Option 1

Be prepared to tell the operator:

  • The nature of the possible emergency.
  • The location of the emergency.
  • Your name and location.
  • Callback phone number

Payment Options

Telephone Credit Card Payments

(888) 468-7007, Option 2
(281) 778-6250, Option 2

Send Payments To:

SíEnergy
P.O. Box 201299
Dallas, Texas 75320-1299

Locations

Headquarters:
13215 Bee Cave Parkway
Galleria Oaks Building B Suite B-250
Bee Cave, Texas 78738

888-468-7007

Call for gas leaks, odors or emergencies.

Customer Service

Call Today 888-468-7007

Pay Online

Register or Login and Pay Today

811

Call Before You Dig!

Important Natural Gas Safety Information

Pet picture pillow   Dog picture blanket   Photo wrapping paper   Custom pet socks   Pet picture pillow   Birthday wrapping paper   Custom underwear

What to do if you smell gas:

  • Evacuate all persons from the home/building. Leave the area immediately by foot.
  • If you smell gas outdoors, leave the entire area immediately.  
  • DO NOT operate any electrical switches, phones, mobile devices or appliances.
  • DO NOT operate vehicles or heavy equipment in the area.
  • DO NOT use a flashlight.
  • DO NOT use a lighter or create any source of ignition.
  • Call our 24-hour emergency line at 888-468-7007, Option 1
  • If gas ignites do not attempt to put it out. Call the Fire Department and then SiEnergy.
  • Follow directions from emergency responders. 

Accounts & Services

Company

Contact SiEnergy

To report a natural gas odor or emergency, leave the area immediately and then call 911 and 888-468-7007.

Business Hours (Excluding Holidays)
Monday – Friday 8:00am – 5:00pm CST

Customer Service Center:
(888) 468-7007, Option 3
(281) 778-6250, Option 3

24-Hour Emergency Number:
(888) 468-7007, Option 1
(281) 778-6250, Option 1

Online Payments
(888) 468-7007, Option 2
(281) 778-6250, Option 2

Main Menu
Colder weather typically increases natural gas consumption as heating systems and other gas appliances in the home work harder. These may include your furnace, water heater, stove, fireplace, pool heater, and clothes dryer.

Although you may not have made any noticeable changes in your household, your overall use of gas appliances may have varied during this time. For example, increased thermostat settings, more frequent use of a gas stove, or additional demand on your water heater can all impact consumption. While we cannot determine the exact reason for the increase, you can better understand your usage by monitoring how your gas appliances are used and periodically checking your meter to track consumption trends. Instructions on how to read the meter are available on our website at How to Read My Meter – SiEnergy    

For additional information about winter gas usage and tips on conserving energy, please visit our website at: www.sienergy.com
 
Like many utilities, SiEnergy’s Gas Cost Recovery Adjustment (GCRA) is a pass-through charge. This means we do not profit from the cost of natural gas. The price we pay in the wholesale market is passed directly to customers without markup. In addition to higher market prices, colder weather often increases overall gas usage, which can also impact the total amount on a bill.